Mi Luján Digital: How Sovra powered Luján de Cuyo's citizen-first platform in under 6 months
Using SovraGov and SovraID, the municipality launched a Digital Window already used by more than 25,000 citizens, with 16,000 procedures completed and 60+ services available
Municipalities across Latin America face a critical challenge: citizens demand modern digital services, yet local governments lack the budgets and technical teams to deliver them. The Municipality of Luján de Cuyo—a city of 175,000 people in Argentina’s Mendoza wine region—solved this paradox in under six months.
By deploying SovraGov, Sovra’s no-code digital government platform, they launched a complete Digital Window that transformed citizen services. The results speak for themselves: 25,000 citizens registered, 16,000 procedures completed, and 60+ services available 24/7—all accomplished without hiring additional technical staff or multi-year development cycles.
Luján de Cuyo’s success provides a tested blueprint powered by proven technology. The six-month timeline, 15% citizen adoption rate, and 60+ digitalized services represent achievable benchmarks for any municipality implementing SovraGov.
We invite policymakers, innovation teams, and institutional leaders to explore this case in detail. It offers a replicable model for municipalities across Latin America that want to modernize services quickly, securely, and with citizen trust at the core.
About the Case Study
The Challenge: How Luján de Cuyo needed to reduce bureaucracy and optimize response times without major infrastructure investments or technical staff expansion.
The Solution: How the municipality implemented SovraGov’s Digital Window as a single entry point for citizen services, focusing on high-demand procedures like driver’s licenses.
This document details:
Citizen adoption metrics and engagement tactics.
How SovraGov enables municipalities to digitalize services without expanding IT departments.
The role of SovraID digital identity infrastructure in enabling rapid, secure transformation.
A replicable framework for cities balancing modernization pressures with resource constraints.
Direct testimony from Chief of Staff Matías Meric (Former Secretary of Modernization)
Evidence-based results:
25,000 digital citizens registered (15% of Lujan de Cuyo’s total population).
16,000 requests completed through the platform in the first year.
60+ services digitized, available 24/7.
Rapid deployment in under six months, without technical staff expansion.
Luján de Cuyo’s digital transformation boosted its score to about 0.71 in Argentina’s Índice Municipal de Servicios en Línea (IMSEL), placing it among the top ten municipalities.
Ready to discuss how SovraGov can work for your jurisdiction? Contact our public sector team to schedule a demo.
Learn more about SovraGov’s digital government platform and SovraID’s trust infrastructure at www.sovra.io